I Am Neethipathi

Refund Policy

Effective date: 29 August 2026 · Last updated: 29 August 2026

This Refund Policy applies to all subscription and top-up purchases made on I Am Neethipathi, operated by Zuko Labs (Trade Name), Ponneri, Tiruvallur, Tamil Nadu — 601 204 (GSTIN: 33FQCPS9647J1Z6).

1. General Principle

I Am Neethipathi is a digital service that grants immediate access to AI-powered study tools upon payment. Given the nature of digital services where value is delivered instantaneously, all purchases are generally non-refundable except in the specific circumstances described below.

2. Subscription Plans

2.1 Eligible Refunds. A full refund of your subscription fee will be issued in the following circumstances only: (a) Technical Error: You were charged an incorrect amount due to a billing error on our part. (b) Service Unavailability: The Service was completely inaccessible for more than 72 consecutive hours during your active subscription period due to reasons attributable solely to Zuko Labs. 2.2 Non-Eligible Situations. Refunds will not be granted for: — Change of mind after purchase — Failure to use the Service during the subscription period — Dissatisfaction with AI-generated content quality — Issues arising from your own internet connectivity or device compatibility — Purchase of the wrong plan (you may upgrade to a higher plan at any time by paying the difference) 2.3 Partial Refunds. We do not issue partial or pro-rated refunds for unused days within a subscription period.

3. Top-Up Credit Packs

3.1 Top-up credit packs are non-refundable once purchased, as they are delivered digitally and available for immediate use. 3.2 Exception: If a top-up purchase was processed but credits were not added to your account due to a technical error, please contact us within 7 days and we will either credit your account or issue a full refund. 3.3 Expired Credits. Top-up credits that expire after 90 days without being used are not eligible for a refund or extension.

4. How to Request a Refund

To request a refund, email us at support@zukolabs.co.in within 7 days of the disputed charge with the following information: — Your registered email address — Razorpay payment reference number (available in your payment receipt) — Date of purchase — Reason for refund request with supporting details We will acknowledge your request within 2 business days and communicate our decision within 5 business days. If your refund is approved, it will be processed to your original payment method within 7-10 business days. Razorpay's processing timelines may apply.

5. Chargeback Policy

Initiating a chargeback or payment dispute without first contacting us at gtashokkumar2004@gmail.com is considered a violation of these Terms. We reserve the right to suspend or terminate accounts where chargebacks are raised without a prior refund request. We will cooperate fully with Razorpay and your bank in resolving any genuine disputes.

6. Contact

For all refund-related queries: Email: gtashokkumar2004@gmail.com Business hours: Monday to Saturday, 10:00 AM – 6:00 PM IST Response time: Within 2 business days